Software Crashes or Fails to Launch: If the Filmora software crashes at startup or fails to launch, log files can help the technical support team understand the cause of the crash.
Export Failures: When encountering errors or failures while exporting videos, log files can provide information about the error, aiding in diagnosing and resolving the issue.
Performance Issues: If the software is running slowly, stuttering, or experiencing other performance issues, log files can help identify potential causes of these problems.
Functionality Issues: When certain features do not work properly or exhibit unexpected behavior, log files can record relevant operations and error information, assisting the technical support team in troubleshooting.
Installation Issues: Problems encountered during the installation or updating of Filmora can be detailed in log files, which can help resolve installation failures or update errors.
Other Technical Issues: For any other unexplained issues, log files can serve as a diagnostic tool, helping the technical support team quickly identify the problem and provide a solution.
Launch Wondershare Filmora software.
In the top menu bar of the software, click on the "Help" option.
3. Select "Fetch Log ” In the "Help" menu, select the "Fetch Log " option. This will open a folder containing the log files generated by Filmora.
4.Locate the Log Files In the opened folder, you will see several log files. These files usually have names that include the word "log.”
5.Copy the Log Folder and Send a Compressed Log File Copy the log folder to another location and compress it into a zip file. Send the zip file to the technical support team.
